Frequently Asked Questions
Everything you need to know about turning your photos into custom wall art.
What is the standard production time for custom prints?
Most custom orders are handcrafted and ready to ship within 2 to 4 business days. You will receive a tracking number as soon as your artwork leaves our facility.
How do I know if my photo resolution is high enough?
Our automated system analyzes your file upon upload. If the resolution is too low for the selected size, you will receive a warning to ensure your print looks crisp and professional.
What shipping methods do you offer?
We offer standard and expedited shipping options across the country. All items are packaged in specialized, heavy-duty boxes to ensure they arrive in perfect condition.
What is your return policy for custom artwork?
We offer a 100% Satisfaction Guarantee. If there is a manufacturing defect or damage during transit, contact us within 30 days for a replacement or a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are the materials used archival and fade-resistant?
Yes, we use premium, museum-grade inks and archival papers or canvases designed to resist fading for over 100 years under normal indoor lighting conditions.